Returns & Refunds for Token-Redeemed Items

Merchandise is redeemed using token(s) included in your VIP package or experience rather than purchased directly. Because of this, we cannot offer refunds or accept returns for these items. We want to ensure everyone has a fair and consistent experience with our token redemption program.

If you do happen to receive a faulty item, please don’t hesitate to reach out to us here and our team will be happy to assist.