What is your returns process?

If you've received a faulty product, please follow the steps below so our customer support team can assist you.

Returns Eligibility

You may request a return only if:

• The item is faulty or defective upon arrival.
• It is in original condition, including all tags, packaging, and accessories.

• Clear proof of fault is provided, such as photos and a detailed description.

  
  

What’s Not Covered

• Change of mind or personal preference.
• Normal wear and tear or minor imperfections from standard use.

How to Initiate a Return

1. Contact Us: Message us here within 48 hours of receiving the item and before using it.
2. Share Details: Include a clear description of the issue and any supporting images.
3. Assessment: Our team will review and confirm if the item qualifies for a return.
4. Resolution: If approved, we’ll send a replacement item of equal value, subject to availability.